Nextech Partners with NeoSystems to Streamline HR & Payroll Operations and Accelerate Growth
Facing legacy system limitations and recognizing the need for support to achieve a successful UKG implementation, Nextech, a leading provider in the commercial HVAC industry, struggled with manual processes, inefficiencies, and delayed scalability efforts. By partnering with NeoSystems through the UKG Marketplace, Nextech found the trusted advisory and implementation support needed to overcome these challenges. NeoSystems tailored UKG to Nextech’s specific needs, significantly reducing payroll and reporting times, enhancing employee self-service features, and enabling rapid organizational growth with successful system integrations.
Background
Nextech, a national HVAC, electrical, and commercial kitchen equipment service provider, has established itself as an industry leader committed to exceptional quality and innovation. Founded as a regional firm, Nextech grew exponentially when it was acquired by a private equity group and significantly expanded its geographic presence and service offerings.
Between integrating 14 newly acquired companies and tripling its employee headcount since 2020, Nextech faced tremendous operational and HR challenges, particularly in ensuring efficient, scalable systems to support its growing teams and processes.
The Problem
Nextech’s challenges stemmed from outdated processes and failed initial and external attempts at a UKG Pro implementation. Some key difficulties included:
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Legacy System Inefficiencies
Nextech’s previous payroll and HR processes relied on manual entries and disconnected systems. Payroll adjustments often required days to complete, and generating accurate reports took up to eight hours, with frequent errors and delays.
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Lack of Integration
Disparate systems left payroll and other HR functions isolated, resulting in inefficiencies and data inconsistencies across the organization.
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Implementation Roadblocks
Nextech’s original UKG implementation partner failed to provide tailored guidance and adequate training. Employees were left overwhelmed, causing project delays that exceeded a year without successful deployment.
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Need for Scalability
Rapid growth required systems capable of integrating newly acquired companies, which added complexity to an already strained HR infrastructure.
The Solution
Recognizing the inefficiencies and growing frustrations, Nextech researched and selected NeoSystems through the UKG Marketplace to address their unique needs and support their growth trajectory. NeoSystems provided a team of skilled consultants, including Gregory Giancola, VP of People & Pay Solutions, and Keisha Freeman, People & Pay Consultant, who quickly became trusted advisors and key partners to Nextech.
How NeoSystems Helped
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Implementation Support
NeoSystems tailored UKG functionality to adapt to Nextech’s workflows, streamlining critical HR tasks like payroll and onboarding. Within six months, Nextech’s UKG implementation was successfully completed, a sharp contrast to the year of stagnation before NeoSystems’ involvement.
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Automation of Processes
NeoSystems automated several tasks, such as payroll processing, time-off requests, and generating reports. These improvements drastically reduced manual effort and increased accuracy across HR operations.
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Training and Staff Augmentation
To ensure long-term success, NeoSystems provided hands-on training for employees while also supporting recruitment efforts, assisting Nextech in hiring HRIS administrators integral to maintaining the system.
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Scalable System Integration
By assessing Nextech’s growth strategy, NeoSystems seamlessly integrated 14 newly acquired companies into the UKG system, ensuring stability and consistency across operations.
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Ongoing Advisory Services
Acting as an extension of Nextech’s team, NeoSystems offered continuous support on system enhancements, troubleshooting, and even process improvement strategies.
Collaboration Highlights
Rebecca Stacey, Nextech’s HRIS Administrator, remarked, “NeoSystems doesn’t just answer our questions. They understand our organization’s unique operations and offer tailored solutions that truly align with how we work.”
The Outcome
After partnering with NeoSystems, Nextech experienced the following measurable results and unexpected benefits:
Key Metrics Achieved
Payroll and Reporting Efficiency:
- Payroll processing time reduced by one full day per cycle.
- Reporting tasks that previously required 8 hours are now completed in minutes.
Improved Employee Self-Service:
- Automated time-off requests replaced manual emails, saving two days of administrative work weekly.
Successful Implementation and Scalability:
- Implemented UKG within just 6 months after NeoSystems joined.
- Integrated 14 newly acquired companies into the HR system seamlessly.
Why NeoSystems?
Enhanced Stakeholder Adoption
NeoSystems mimicked Nextech’s previous processes in UKG, making the transition smoother for employees and stakeholders. This thoughtful approach significantly improved buy-in and usability across the organization.
Personalized Support and Unexpected Confidence Boost
Nextech’s employees praised NeoSystems’ consultants, highlighting their rapid issue resolution and proactive troubleshooting efforts. “Greg and Keisha feel like part of our family,” said Debbie Whisman, Director of Payroll and Onboarding.
Year-End Processes Simplified
The new automated functionalities saved an estimated two weeks of manual work during the year-end W2 process, allowing Nextech to shift their focus onto more strategic goals.
Conclusion
With NeoSystems as a key partner, Nextech successfully transitioned to a modern, efficient HR system that not only addressed their legacy challenges but also enabled them to scale seamlessly during a period of rapid growth. By building a trusted relationship with the NeoSystems team, Nextech gained a reliable partner who offered strategic insight, consistent support, and tangible results. The collaboration has elevated Nextech’s HR operations to a best-in-class standard, empowering their growing workforce and supporting future expansion.
Are you looking to optimize HR systems and scale your organization smoothly? Connect with NeoSystems today to explore how we can help drive efficiency and growth for your business.
